Store Policy

Customer Care

- For inquiries and additional assistance, reach out to our Contact section here; or send and e-mail to: harmoniajewel  @ sapo. pt
- Operating Hours: We're available to assist you from 9:00 to 17:00 (Portugal), from Monday to Friday.

- Shipping and Delivery: With each shipping confirmation you will receive the tracking number of your parcel. In case of any doubts, feel fee to contact us.

- Gift Assistance: Looking for the perfect gift? Contact with us for extra tips, so you can select the ideal piece for any occasion. Ask about our gift wrapping and personalized options.

- Returns and Exchanges: check Shipping and Returns section here

- Jewelry Care Tips: Discover tips on how to care for and maintain your jewelry. Extend the life and beauty of your pieces with our  advice here .

At Harmonia Jewel Studio, we are committed to safeguarding your privacy and ensuring a secure shopping experience. Here's a brief overview of our privacy and safety measures:

1. Secure Transactions: Your online transactions are protected using industry-standard encryption. Shop with confidence, knowing your payment information is secure.

2. Personal Information: We collect only essential personal information required for order processing and communication. Your data is handled with utmost confidentiality and is never shared with third parties without your consent.

3. Website Security: Our website employs the latest security protocols to protect against unauthorized access, ensuring a safe browsing experience.

4. Cookies: We use cookies to enhance your online experience. These are used for functionality, analytics, and personalization. You can manage cookie preferences in your browser settings.

5. Communication Preferences: We respect your communication preferences. You have the option to subscribe or unsubscribe from newsletters and promotional communications at any time.

6. Children's Privacy: Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us, and we will promptly delete it.

7. Policy Updates: We may update our privacy and safety policy from time to time. Check our website for the latest version.

For more details, please, contact us.